Exchange & returns

Our goal is for every piece to arrive exactly as you expect.

If your piece arrives with a problem
• If it arrives broken, with a printing defect, or different from your order (colour, size or name), tell us within 48 hours of delivery with clear photos.
• We'll replace it with a new piece at no cost, or refund you if we can't replace it.

Exchanges without a defect
• Ready-made (non-custom) products can be exchanged within 3 days of delivery if unused and in their original condition; delivery costs are on the customer in this case.
• Custom products (with a name, your design, or chosen colours) can't be exchanged or returned unless they have a defect on our side, as they were made just for you.

Notes
• Light layer lines on the surface are normal in 3D printing and aren't a defect.
• Colours may look slightly different on screen than the real piece.