Cancellation policy

You can cancel your order easily before we start making it.

Before printing
• If your order is still “New” or “Confirmed” and we haven't started printing, you can cancel for free by contacting us on WhatsApp or the site chat.

After we start
• Custom products (name, design, chosen colours) can't be cancelled once they reach “Printing”, as they're made just for you.
• A deposit paid for a custom order isn't refunded after printing starts.
• Ready-made products can be cancelled until they're shipped.

On delivery
• If a ready-made order is refused on delivery without a reason, we may ask for the delivery fee.

If we have to cancel your order (for example because a material ran out), we'll tell you right away and refund anything you paid.